Fundraising in a Slow Market: Adjusting Your Plan
Some years investors write checks quickly. Other years, meetings stretch out, decisions take longer and fewer rounds close. When the market slows, the founders …
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Startup Weekly Metrics Emails for the Team
A weekly metrics email is one of the simplest habits a startup can build. Every week, on the same day, the whole team gets a short message with the handful of …
Startup Sabbaticals and Founder Time Off
Founders often say they will take real time off "after the next milestone," and then the next milestone arrives with another one behind it. A planned …
Startup Open Office Hours for Customers
Open office hours are a standing, bookable window when any customer can drop in and talk to the people who build your product. They cost a few hours a week, …
Startup Technical Debt: When to Pay It Down
Every startup takes shortcuts in its code, and many of them are smart. Shipping fast to learn what customers want is often worth some mess. The trouble starts …
Startup Engineering Estimates Without Missed Deadlines
Every startup has lived through it: a feature that was "about two weeks" turns into two months, a customer promise slips, and trust between engineering and the …
Startup Customer Education: Webinars and Academies
Customers who understand your product use more of it, need less support and stay longer. Customer education is how you make that happen on purpose, through live …