Customer Service Scripts for the Holiday Season
The holiday season brings the same dozen questions over and over: will it arrive in time, can they return it, why is the queue so long, do you have it in …
Format
Guide
Holiday Opening Hours: Posting and Sticking to Them
Few things annoy a customer more than driving across town to a shop that said it was open and finding the lights off. Holiday opening hours change more than any …
How to Start a Gift Wrapping Service
For many people, wrapping presents is the least festive part of the holidays: sticky tape, wonky corners and a late night on the living room floor. A gift …
Marketing Calendars for November and December
November and December pack more marketing moments into eight weeks than the rest of the year combined, and small teams feel every one of them. A simple …
Micro-Influencer Partnerships for Q4
The final quarter is when shoppers look hardest for gift ideas, local favorites and things worth trying, and they increasingly look to everyday creators they …
How to Start a Holiday Lighting Installation Business
Plenty of homeowners love a glowing house in December, and plenty of them hate climbing a ladder in the cold to make it happen. A holiday lighting installation …
Startup Renewal Playbook for Annual Contracts
Winning a customer once is hard. Keeping them for a second, third and fourth year is where a startup actually makes money. This startup renewal playbook gives …