Cross-Training Staff in a Small Business
In a small team, one person out sick can stall a whole day. Cross-training staff means teaching people to cover each other's key tasks, so the shop still opens, …
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Guide
How to Start a Freelance Graphic Design Business
Plenty of talented designers stay stuck in a job or in endless spec work because the business side feels like a mystery. It does not have to be. This guide …
How to Write a Monthly Founder Update for Your Team
As a startup grows past a handful of people, the founders stop being in every conversation, and the team starts to wonder what is really going on. A monthly …
Two-Way Business Texting: How to Run a Customer Text Line
Your customers already text their friends, their family and their dentist. A two-way business text line lets them reach you the same way, with quick questions, …
Moving Your Business Phone Number to VoIP: Porting Step by Step
Your business phone number is printed on your van, your website, your invoices and years of customer contacts. The good news is that switching to a VoIP …
Reference Checks: How to Do Them Properly
A reference check is your last chance to learn how a candidate actually works before you make an offer. Done well, it takes about 20 minutes a call and can …
Affiliate Programs for Small Businesses
An affiliate program lets other people promote your products or services and earn a commission only when they bring you a sale. For a small business, that means …