Writing a Lost and Damaged Stock Policy
Every business that holds stock eventually opens a box of broken mugs, finds a pallet that never arrived or discovers a case of goods past their best. A short …
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Guide
Running a Customer Clinic or Open Day
A customer clinic or open day invites people in to get help, ask questions and see how you work, with no hard sell. Done well, it builds trust faster than any …
Setting Up a Customer Callback System
A missed call is not a lost customer, but a missed call nobody returns usually is. A simple customer callback system catches every "please call me back," gives …
Planning Maintenance Work During Quiet Weeks
Every business has a list of small repairs and servicing jobs that never quite get done. Quiet weeks are the perfect time to tackle them, but only if you plan …
Refreshing Your Shop Window for Spring
By late January, most shop windows still look like winter: bare branches, leftover sale posters and a slightly tired feel. Refreshing your shop window for …
Doing a Health and Safety Review in Winter
Winter is a smart time to step back and review how safe your workplace really is. Days are darker, floors are wetter, and the slower weeks after the holidays …
Updating Your Price List Signs in January
January is when price lists quietly drift out of date. Sale stickers linger, supplier costs have changed, and the board behind the counter still shows last …