Winter Weather Plan for Small Businesses
The first big snowstorm or ice day of the season always seems to arrive on a busy morning, with staff texting to ask if they should come in and customers …
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Small Business
Run a healthier small business: operations, customers, e-commerce and local growth.
Customer Service Scripts for the Holiday Season
The holiday season brings the same dozen questions over and over: will it arrive in time, can they return it, why is the queue so long, do you have it in …
Holiday Opening Hours: Posting and Sticking to Them
Few things annoy a customer more than driving across town to a shop that said it was open and finding the lights off. Holiday opening hours change more than any …
Holiday Rota Planning for Small Teams
Everyone wants a day off at the same time of year, and your busiest days land right in the middle of it. Good holiday rota planning lets a small team cover the …
Shipping Deadlines: Communicating Cut-Off Dates
Every December, small shops get the same message: "Will this arrive before Christmas?" Clear shipping deadlines answer that question before anyone asks it. When …
Clocks Going Back: Adjusting Hours and Lighting
When the clocks go back, your customers get an extra hour of sleep and your business gets a sudden change of routine. Evenings turn dark an hour earlier, …
Seasonal Staff Onboarding in Three Days
Your seasonal hires start in a few weeks, and the rush will not wait for them to settle in. This guide gives you a tight three-day seasonal staff onboarding …