How to Hire and Work With Freelancers: A Small Business Guide
Freelancers let a small business tap specialist skills without the cost and commitment of a full-time hire. But a vague brief, the wrong person or a missing …
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Small Business
Run a healthier small business: operations, customers, e-commerce and local growth.
How to Find and Vet Reliable Suppliers for Your Small Business
The right supplier makes your business look good. The wrong one causes late orders, quality problems and angry customers you have to calm down. Here is how to …
Case Study: How Spanx Grew From $5,000 in Savings
Sara Blakely started Spanx with about $5,000 of her own savings, no background in fashion and no outside investors. Two decades later, a majority investment …
The Annual Business Review Checklist for Small Business Owners
Once a year, every small business owner should step out of the daily rush and look at the whole picture. An annual review shows what worked, what drained time …
How to Write a Refund and Return Policy (With a Free Template)
A clear refund and return policy protects your margins, reduces arguments and makes new customers more willing to buy. Here is what to include, where the law …
Case Study: How Zappos Built a Business on Customer Service
Zappos sold shoes online at a time when many people thought nobody would buy shoes without trying them on. Its answer was to make service the product: free …
Independent Contractor vs Employee: How to Classify Workers Correctly
Hiring a contractor can look cheaper and simpler than hiring an employee. But the label you choose does not decide the question. Tax and labor authorities look …