Offering Customer Wi-Fi in Your Shop
Free Wi-Fi can make your shop or cafe a place people want to linger, and it can quietly help sales on the busiest days of the year. Done carelessly, it can also …
Category
Small Business
Run a healthier small business: operations, customers, e-commerce and local growth.
Running a Business From Two Locations
Opening a second shop, studio or office feels like proof that the first one worked. It also doubles the number of places where things can quietly go wrong. This …
Writing a Snow Day Policy for Staff
The first heavy snowfall always arrives at 5:30 in the morning, and suddenly you are texting six people, guessing about pay and wondering whether you should …
Setting Up a Customer Lost Card and Refund Process
"I lost my card" can mean three very different things at your counter: a lost gift card, a bank card that was replaced before a refund came through, or a …
Securing Your Shop After Hours During the Holidays
The holiday season fills your shop with stock, cash and customers during the day. After you lock up, it can leave a tempting target behind dark windows. …
Refreshing Your Shop Signage for the New Year
Your signs work for you every hour the shop is open, and every hour it is closed too. After a busy year they can look faded, cluttered or out of date without …
Planning Inventory for January Sales
A January sale can clear the shelves and refill the bank account, or it can turn into weeks of deep discounts on stock nobody wanted. The difference is usually …