Christmas Week Staffing for Small Shops
The week around Christmas is the strangest week of the retail year. Christmas Eve can be your busiest morning, the days after can swing from empty to packed, …
Category
Small Business
Run a healthier small business: operations, customers, e-commerce and local growth.
Reviewing Customer Feedback From the Holidays
The holidays are your busiest feedback season, even if nobody fills in a survey. Customers praise you in reviews, grumble at the till, explain returns and ask …
Saying Goodbye to Seasonal Staff the Right Way
Your seasonal team got you through the busiest weeks of the year. How you say goodbye decides whether they come back next season, recommend you to friends, or …
New Year Reopening Checklist for Small Businesses
The first morning back after the holiday break sets the tone for the whole of January. If the card reader will not connect, the fridge was left off and nobody …
Thanking Suppliers at Year-End
Your customers see the finished product, but your suppliers are the people who made it possible: the wholesaler who squeezed in a late order, the printer who …
Updating Your Staff Handbook for the New Year
A staff handbook is only useful if it matches how your business actually works today. Laws change, you add new tools, and the way your team works shifts over a …
Handling Out-of-Stock Situations in December
Running out of your best seller in December feels like a disaster, but it does not have to cost you the customer. With a little preparation, an empty shelf can …