Running a Small Business With Your Spouse
Working with the person you love can be the best part of running a business, or the fastest way to bring work stress into every dinner. The difference is rarely …
Category
Small Business
Run a healthier small business: operations, customers, e-commerce and local growth.
Handling Price Complaints From Customers
Sooner or later, a customer will tell you your prices are too high. It might be a polite question at the counter, a sharp email or a one-star review. This guide …
Preparing Your Business for a Busy Season
Every business has a rush. For a beer garden it is summer, for a tax preparer it is spring, for a gift shop it is the weeks before the holidays. A busy season …
Writing Standard Replies for Customer Emails
If you answer the same five questions in your inbox every week, you are rewriting the same email over and over. Standard replies fix that. A small library of …
Writing a Customer Service Policy
When customer service depends on whoever happens to answer the phone, customers get a different experience every time. A short, clear customer service policy …
Managing Part-Time Staff Well
Part-time staff keep many small businesses running, covering the busy lunches, the weekend rush and the hours you could never fill alone. Yet they often miss …
Spring Staff Training Plan for Small Businesses
Spring is the quiet window many small businesses waste. The winter rush is over, the summer peak has not started, and your team has a little breathing room. A …