Managing Supplier Price Increases
A letter or email lands from a supplier: prices go up next month. It is one of the most common moments in small business life, and one of the most stressful. …
Category
Small Business
Run a healthier small business: operations, customers, e-commerce and local growth.
How to Set Up a Simple Employee Onboarding Checklist
You do not need an HR department or a fancy platform to welcome a new hire properly. You need one page that lists who does what, and when. This guide shows you …
Workplace First Aid Basics for Small Employers
Most small businesses never face a serious accident, and that is exactly why first aid gets forgotten. Then someone cuts a hand, faints at the counter or slips …
Hiring Your First Manager: When and How
For years, you have been the boss, the trainer, the scheduler and the person everyone calls when something goes wrong. At some point, that stops working. Hiring …
Opening Hours: How to Decide and Change Them
Your opening hours quietly shape everything: how many customers find you open, how much you spend on staff and how tired you feel by Friday. This guide shows …
Customer Loyalty Without a Points Program
Points cards, stamp apps and tier levels are not the only way to keep customers coming back. Many of the most loved small businesses have no loyalty scheme at …
Lost Property, Breakages and Other Shop Policies
A customer leaves an umbrella behind. A child knocks a vase off a shelf. Someone wants to pay later, bring a dog inside or collect an order three weeks late. …