Customer Accessibility at Events and Pop-Ups
Pop-ups, markets, launch parties and in-store events are some of the best ways for a small business to meet customers face to face. But if people cannot get in, …
Category
Small Business
Run a healthier small business: operations, customers, e-commerce and local growth.
Hiring Students for Summer Work
Students can be a brilliant answer to the summer staffing puzzle. They bring energy, they are often free exactly when you are busiest and some of them become …
Writing Clear Shift Handover Notes
A customer was promised a callback. A delivery is due at 9 a.m. The coffee machine is making a strange noise. If that information lives only in the head of the …
Writing a Health and Safety Policy for a Small Team
A health and safety policy sounds like a dusty document only big companies need. In reality, it is a short, practical statement of how your business keeps …
Running Outdoor Seating and Sidewalk Displays
When the weather warms up, a few tables outside or a well-dressed display rack by the door can make your business impossible to walk past. But outdoor space …
Customer Wait Times: How to Manage Queues
Nobody enjoys waiting, but most people will happily wait a few minutes if they know why, how long and what happens next. The trouble starts when a queue feels …
Handling No-Shows and Late Cancellations
An empty appointment slot is time you can never sell again. Whether you run a salon, a clinic, a studio or a consultancy, no-shows and late cancellations …