Setting Up a Customer Suggestion Box
A customer suggestion box is one of the oldest feedback tools in business, and still one of the most useful when it is done well. The trick is not the box …
Category
Small Business
Run a healthier small business: operations, customers, e-commerce and local growth.
Pest Control Basics for Food and Retail Businesses
One mouse sighting in a cafe or one moth in a shop's stockroom can cost you far more than the damage it does, because customers remember. The good news is that …
Keeping Staff Motivated During Busy Periods
Busy periods are good news for a small business, but they can wear a team down fast. Long shifts, demanding customers and a never-ending to-do list drain …
Heat and Hot Weather Safety at Work
The first properly hot week of the year always seems to arrive before anyone is ready. Kitchens turn into saunas, delivery vans become ovens and the back office …
Running a Small Business While on Vacation
Summer is close, and that trip you keep postponing deserves to happen. The trick is not to disappear and hope for the best, nor to spend the whole holiday …
Preparing Your Shop for Summer Trade
Summer can be your busiest season or your quietest, depending on where you trade and what you sell. Either way, it rewards the shops that plan ahead. With the …
Lost Customer Analysis: Finding Out Why People Leave
Most customers who leave never tell you why. They simply stop booking, stop ordering or stop walking through the door. A lost customer analysis is a simple way …