Covering Staff Absences in Holiday Season
Everyone deserves a summer break, including the people who keep your business running. The tricky part in a small team is that one absence can leave a real gap, …
Category
Small Business
Run a healthier small business: operations, customers, e-commerce and local growth.
Summer Opening Hours: Communicating Changes
Summer changes the rhythm of a lot of businesses. Evenings get busier for some, weekdays go quiet for others, and almost everyone takes a holiday at some point. …
Handling Customer Theft and Shoplifting
Shoplifting is frustrating, costly and personal when you own the shop. But the way you respond matters as much as what was taken. This guide shows small …
Peer Groups and Mastermind Circles for Business Owners
Running a small business can be lonely. Your team looks to you for answers, your friends may not understand the pressures, and your family has heard enough …
Running Staff Social Events Safely
A summer barbecue, an evening out after a busy quarter or a team picnic can do more for morale than any memo. They can also go wrong in ways that hurt people …
Writing a Lost and Found Policy for Venues
Every venue collects a pile of forgotten things: phones, wallets, jackets, keys, water bottles and the occasional mystery item nobody will ever claim. Without a …
How to Handle Customer Data Requests
Sooner or later, a customer will email to ask what data you hold about them, or to ask you to delete it. For a small business, that request can feel daunting …