Hurricane and Severe Weather Preparedness for Small Businesses
A storm does not care how busy your season is. Hurricanes, tropical storms, tornadoes and the fierce windstorms that hit the UK and Europe can close a small …
Category
Small Business
Run a healthier small business: operations, customers, e-commerce and local growth.
Writing a Staff Dress Code
A good staff dress code answers one simple question for your team: "What should I wear to work here?" Written well, it keeps customers' first impressions …
Managing Contractors and Freelancers Well
Contractors and freelancers let a small business bring in skills it cannot hire full time, from design and bookkeeping to development and copywriting. The …
Shop-in-Shop Arrangements: Sharing a Retail Space
A shop-in-shop arrangement lets one business sell from a corner, wall or rail inside another business's store. For a small brand, it is a way into physical …
Preparing Your Business for Back-to-School Season
Back-to-school season changes more than the window displays at the stationery shop. Your student staff head back to class, parents rearrange their days, regular …
Handling Customer Complaints on Social Media
A complaint on social media feels personal, public and urgent all at once. Handled badly, it can turn into a pile-on. Handled well, it can show hundreds of …
How to Write Clear Terms and Conditions for a Service
Your terms and conditions are the quiet document that decides who pays when a client cancels late, what happens when a project grows, and how a disagreement …