Training New Staff Before the Holiday Rush
The holiday rush is a terrible time to learn a job. Queues are long, stock moves fast and experienced staff have no spare minutes to explain the returns process …
Category
Small Business
Run a healthier small business: operations, customers, e-commerce and local growth.
How to Handle Late Deliveries From Suppliers
A late delivery from a supplier rarely arrives alone. It brings empty shelves, rescheduled jobs, awkward customer emails and a sinking feeling that you have …
Managing Customer Expectations on Delivery Times
Most delivery complaints are not really about speed. They are about surprise: a parcel that arrives later than the customer expected, with no word from you …
How to Run a Stock Audit Before Q4
The final quarter is when most product businesses earn the biggest share of their year, and it is the worst time to discover that your stock records are wrong. …
Running a Business With Limited Parking
Few things put customers off faster than circling the block looking for a space. If your shop, salon, studio or cafe has only a handful of spaces, or none at …
Running a Reservation-Only Business
Going reservation-only can turn a chaotic, unpredictable day into a calm, planned one. You know who is coming, when, and often what they want, so you can staff, …
Flood Preparation for Shops and Offices
Water finds every low point. A few centimeters of floodwater inside a shop or office can ruin stock, flooring, electrics and paperwork, and keep the doors …